How to obtain computer virus and security-related support

To obtain computer virus and security-related support, follow these steps:

1. Before you contact a support engineer, make sure that you run updated antivirus software and updated spyware removal software on the infected computer.

For more information about how to obtain a free computer safety scan, visit the following Microsoft Web site:
http://onecare.live.com/site/en-us/default.htm?s_cid=sah (http://onecare.live.com/site/en-us/default.htm?s_cid=sah)

For more information about antispyware software, visit the following Microsoft Web site:
http://www.microsoft.com/protect/computer/spyware/as.mspx (http://www.microsoft.com/protect/computer/spyware/as.mspx)